Get away from the hectic high street and do all your shopping at Dalton Park

Dalton Park has a dedicated Customer Service team who are located opposite the children’s play area, next door to Cadbury and Levi’s.

Customer Services opening hours:
Monday – Friday: 10:00am – 7:00pm
Saturdays: 9:00am – 6:00pm
Sundays: 10:00am – 5:00pm

Call us on 0191 526 6500
Email us at customerservices@dalton-park.co.uk
Write to us at Dalton Park Outlet Shopping Centre, Murton, Co Durham, SR7 9HU

We look forward to hearing from you!

Car Parking

There’s always free parking when you visit Dalton Park for up 1,500 cars and 7 coaches.
You can also find 6 x electric car charging points which are PodPoint systems. Click here for a user guide.

Gift Cards

When you give a Dalton Park gift card, you give the gift of style. The perfect present for the fashion conscious, the cards can be spent in all stores within the centre. To purchase a gift card, please visit Customer services, next door to Cadbury, or for more information and to purchase online click here.

Cash Machines

Our free to use ATMs are situated at the central entrance to the mall, just around the corner from Subway.

Baby Changing Facilities

These are available at both restroom blocks, near to Love coffee and Spud u Like.

Restrooms

There are two sets of restroom facilities on site, one close to Love Coffee, the other close to Spud U Like.

Assistance Dogs

For the health & safety of all our customers only assistance dogs are permitted on the mall areas and in stores. We do have 55 acres or landscaped parkland which dogs will love to explore.

Lost Property

For any lost property enquiries, please contact Customer Services on 0191 5266500.

Late Night Shopping

Dalton Park is open Monday to Saturday til 7pm.  Please check our opening hours page for Seasonal Opening Hours information.

Shopmobility

We offer wheelchair or scooter hire for visitors with special needs. Please contact us on 0191 5266500 for further details or to book one.

Mobility Scooter: To hire it is £3 for 2 hours and a £20 refundable deposit or house/car keys.
Wheelchair : To hire it is £2 for 2 hours and a £10 refundable deposit or house/car keys.

Please note a form of ID is required to hire mobility equipment.

Entertainment

If family entertainment is what you are looking for as part of your day out, located opposite Dalton Park is a 7 screen cinema that is open throughout the day and into the night.

Coach Driver Offers

Coach drivers who report to Customer Services on arrival will receive a £10 Dalton Park gift card, please fill in a registry form before arrival. This can be found under Tourism, Group Bookings.

Tourist Information

We have a dedicated Customer Services team at Dalton Park who can answer any queries regarding local attractions, but also any issues relating to the centre itself. We also have a “This is Durham” leaflet rack and touch screen kiosk which provides lots of further information on Durham and the surrounding area.
To contact the tourist information please e-mail customerservices@dalton-park.co.uk

Amazon Collect+ lockers

Instead of delivering a parcel to your home or business address, you can select a Collect+ Amazon locker and pick up your parcel at a time that’s convenient for you, located outside Customer Services, opposite the children’s play area.

First Aid

Our friendly facilities team at Dalton Park are also first aid trained, this includes the security, cleaning and customer services staff. If you require first aid you can ask any member off staff in a store for assistance, they can get in touch directly with our facilities team alternatively pop in to customer services located next door to Cadbury.