Dalton Park has a dedicated Customer Service team who are located opposite the children’s play area, next door to Cadbury and Levi’s.
There’s always free parking when you visit Dalton Park for up 1,500 cars and 7 coaches.
You can also find 6 x electric car charging points which are PodPoint systems. Click here for a user guide.
When you give a Dalton Park gift card, you give the gift of style. The perfect present for the fashion conscious, the cards can be spent in all stores within the centre. To purchase a gift card, please visit Customer services, next door to Cadbury, or for more information and to purchase online click here.
Our free to use ATMs are situated at the central entrance to the mall, just around the corner from Subway.
Baby Changing Facilities
These are available at both restroom blocks, near to Love coffee and Spud u Like.
There are two sets of restroom facilities on site, one close to Love Coffee, the other close to Spud U Like.
For the health & safety of all our customers only assistance dogs are permitted on the mall areas and in stores. We do have 55 acres or landscaped parkland which dogs will love to explore.
We offer wheelchair or scooter hire for visitors with special needs. Please contact us on 0191 5266500 for further details or to book one.
Mobility Scooter: To hire it is £3 for 2 hours and a £20 refundable deposit or house/car keys.
Wheelchair : To hire it is £2 for 2 hours and a £10 refundable deposit or house/car keys.
Please note a form of ID is required to hire mobility equipment.
We have a dedicated Customer Services team at Dalton Park who can answer any queries regarding local attractions, but also any issues relating to the centre itself. We also have a “This is Durham” leaflet rack and touch screen kiosk which provides lots of further information on Durham and the surrounding area.
To contact the tourist information please e-mail [email protected]
Amazon Collect+ lockers
Instead of delivering a parcel to your home or business address, you can select a Collect+ Amazon locker and pick up your parcel at a time that’s convenient for you, located outside Customer Services, opposite the children’s play area.
Our friendly facilities team at Dalton Park are also first aid trained, this includes the security, cleaning and customer services staff. If you require first aid you can ask any member off staff in a store for assistance, they can get in touch directly with our facilities team alternatively pop in to customer services located next door to Cadbury.
Free Wifi is available throughout the mall areas for all visitors. To access, select Dalton Park Free Wifi and enter your details. The service is provided by our partners Frerunner.
For any lost property enquiries, please contact Customer Services on 0191 5266500.
Cash for Clothes
A unit is located in the car park where you can take unwanted clothing, paired footwear, handbags, belts, accessories, soft toys and matching bed linen.
The unit is open:
Monday – Saturday 9:30am – 5pm
Sunday 10am – 4pm