Frequently Asked Questions

You can find the general centre opening hours by clicking here

To check opening hours of a particular store please visit the brand directory here

Yes, all our outdoor seating throughout the mall is back in place. Some of our coffee shops also have outdoor seating available.

The majority of our stores are accepting card payments only however some will accept cash. Please check with individual retailers.

We are accepting cash payments for gift cards so you can choose to purchase a gift card from customer services and use that to pay in stores that are not accepting cash at the moment. Find out more about gift cards here.

Dalton Park is an outdoor centre and wearing a face covering on the mall has always been optional.

At Dalton Park our biggest priority is to keep guests and our staff safe. From Thursday 27th January 2022, face coverings are no longer required by law and remain a personal preference.
Please respect the latest guidance and keep up-to-date via the www.gov.uk/coronavirus website.
Thank you for your continued co-operation and please stay safe.

Yes. We offer wheelchair or scooter hire for visitors with additional needs. Please contact us on 0191 526 6500 for further details or to place a booking. We are currently not charging for the hire of shopmobility equipment.

Yes, all the toilet facilities are available. You can find the facilities opposite Starbucks and opposite BB’s coffee shop. The toilets are being cleaned more regularly by our housekeeping team.

Yes, the brand new play park is now open for our little visitors to enjoy. Please click here to find out more. Please note: The play area is open all year around, weather permitting. If it is wet weather the play park will be closed, as it is not covered and becomes very slippery when it gets wet.

Yes, our cafés are open to sit in and takeaway, please see here for details.

Unfortunately the unit closed and this service is no longer available.

Please contact Flex-e-card who are the providers of the gift card scheme, you can find the contact details on the back of your gift card. They will extend the expiry date of your gift card to cover the period that we have been closed.

Only assistance dogs are allowed in the shopping mall. However, we do have 55 acres of Parkland at Dalton Park which you can explore with your four legged friends at your leisure.

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