Frequently Asked Questions


Monday – Friday  10:00am – 6:00pm
Saturday  9:30am – 6:00pm
Sunday  10:30am – 4:30pm


At certain times of the year this may change. Visit our opening hours page here for live information.
To check opening hours of a particular store please visit the brand directory here.

Yes, we have a selection of outdoor seating throughout the mall. Some of our coffee shops also have outdoor seating available.

The majority of our stores accept cash and card payments, however The Cosmetics Company Store accepts card payments only. Please check with individual retailers before your visit.

Customer Notice: From Monday 20th November 2023, Customer Services will be going cashless for Dalton Park Gift Cards, so we will be accepting card payments ONLY. We apologise for any inconvenience caused. Find out more about gift cards here.

Yes! We’re a dog friendly destination and you can now bring your four-legged friends into the centre for a spot of outlet therapy. Find out more details here on a few ‘dog house rules’ and discover which stores are dog friendly.

Yes. We offer three wheelchairs and three scooters to hire for visitors with additional needs. Please contact us on 0191 526 6500 for further details or to place a booking. We are currently not charging for the hire of shopmobility equipment, but we do request a £10 refundable cash deposit for a wheelchair and £20 refundable cash deposit for a scooter.

If you are running late or are unable to attend your booking, please call Customer Services on 0191 526 6500 to amend or cancel your booking. This allows shopmobility equipment to become available for other customers to use in times of high demand, such as weekends and busy seasonal shopping periods.

Our toilet facilities are located between Cotton Traders and Moda Boutique, opposite Bakers and Baristas and next to Codrophenia and The Fragrance Shop, opposite Starbucks.

The toilets are being cleaned regularly by our team and you can also find Changing Places facilities in Morrisons.

Yes, the brand new play park is now open for our little visitors to enjoy. Please click here to find out more. Please note: The play area is open all year around, weather permitting.

Got a question?

Please submit your question below.

By checking this box you agree to receiving marketing email and targeted ads from Dalton Park. How we use your data