Be a brand ambassador, leading and developing the teams to deliver a ‘best in class’ service proposition.
To provide a supporting role in maximising sales through a strong operational procedure, ensuring deliveries are actioned and stock and visual merchandising standards are maintained throughout the store.
In the absence of the management team to be accountable and ensure the smooth and efficient running of the store. In addition, will support covering management holidays within their cluster stores when required. This role will therefore require flexibility and mobility and include travel.
Main Areas of Accountability
Monitors and drives customer first culture in order to maximise sales and create a memorable shopping experience
Works alongside Store Management teams to deliver the service proposition, understanding the key customer service drivers and the true benefit of customer loyalty, driving the team to deliver the same.
Utilises all customer data, including footfall data, to understand the key drivers within each of the cluster stores
Support all cluster stores in the achievement of the business strategy and each stores targets (KPI’s).
Commercially focussed with the ability to analyse trade results and KPIs in the cluster stores and the ability to take appropriate action where necessary
Ability to build effective working relationships and adapt to different teams and ways of working
Ensures that the team has clear direction and is fully motivated in line with management objectives. Seeks and provides support and guidance where needed.
Plans and manages workload by delegating effectively and always follows up to ensure positive outcome.
Strives to achieve excellent visual merchandising standards in line with company guidelines.
Ability to adopt a flexible approach to meet the needs of the business.
Utilises all available information to ensure that stock control standards are implemented and maintained and replenishment is actioned in line with company directives.
Seeks opportunities to develop and to learn from past experiences with a view to improving future performance. Ensure personal development plans are kept live.
Takes ownership of any problems as they arise and always seek a satisfactory outcome ensuring Line Management are kept informed.
Communicates confidently and effectively at all levels to share knowledge and ideas to drive the Business forward.
Adheres to all company regulations regarding Policies, Procedures, Health & Safety and Security.
Responsible for all administration being completed in a timely manner e.g. expenses submitted in line with Company policy and by the deadline.
Fully flexible within their cluster to ensure management cover is provided for the store when required
Required to travel at short notice and attend structured training sessions which may include overnight stays.
Prepared to carry out any other reasonable requests from Management
The above is a broad definition of the job responsibilities. It does not take into account every aspect of the job because of the areas of flexibility which the job holder may be required to perform.