We are currently recruiting for a brand-new pop-up store in Dalton Park, County Durham with an initial Fixed term contract of 12 months. The Customer Host Supervisor role supports the team in ensuring we are leading the way in being a sociable retailer, through ensuring that our customers have the best experience in our shops. This position leads shifts in the absence of management and will be 60% of the Customer Host responsibilities, and 10% of each of the following: Coaching, Communication, Coordination and Operational Support.
Leading by example, and coaching others where needed, to make sure that our customers feel welcome and at home in our shops
Ensuring that the Product and Shop standards are always excellent in line with latest VM guide and directives
Coordinating the team to ensure the right zones or areas of the shop are covered
Leading by example, and coaching others where needed, to suggest the right products and outfits for our customers
Processing delivery’s and ensuring that the shop floor products replenished and available for customers
Assists in stock take to ensure accurate reconciliation
Championing customer service in store by having meaningful and memorable conversations with our customers
Responding to customer complaints and queries when needed, escalating to management if required
Assist management in creating a positive atmosphere in the shop which is focused on delivering results
Is a team player and instrumental in Team Briefs, including leading these in management absence
Awareness, and communication to the team, of some of the shops Key Performance Indicators
Understanding the relationship with the local charity partner, and able to share this with our Customers and the team
Actively takes part in and champions charity events happening in their shop
Awareness of the Made for Change products and the positive impact this has
To apply online click here.