Join one of our teams

Varied shifts to include late night, weekends and bank holiday working

As one of Britain’s best loved brands we constantly look for new ways we can delight our customers. As part of our store team you will play a pivotal role in this by providing legendary customer service, consistently, to every customer at every visit.

As a Sales Assistant you will:

• Have the ability to delight our customers by providing  legendary customer service and supporting  your team to do the same
• Have worked in a similar retail / cafe environment as a sales assistant or in an alternative customer focused role
• Bring the brand alive through your customer service, your product knowledge and your contribution to a fantastic customer experience
• Be able to work well under pressure
• Experience working in a catering / cafe environment or working on espresso machines would be desirable but not essential

As a forward thinking employer who truly values our team members we will:

• Offer a dynamic and supportive store environment
• Provide training and on-going opportunities for development
• Support to excel in your role and to be the best you can be

If you love to engage with your customers, support and develop within a team environment and have the ability to work in a fast paced retail environment, we would like to hear from you.

Duties include-

-Assisting the Store Manager in the daily running of the store.

-Taking charge in the absence of the Store Manager.

-Driving a high quality of customer service to exceed expectations.

-Assisting in recruitment, training and motivating your team.

-Training the team in up-to-date product knowledge.

-Control costs of staff, consumables and stationary,

-Maintain an excellent standard of merchandising and housekeeping,

-Carry out tasks as directed by upper management.

-Ensure security of company cash, stock, equipment and premises.

-Follow company policies on Health & Safety and takes responsibility for a safe workspace.

-Ensures that the stock file is kept accurate through regular audits and good housekeeping.

To be become a successful applicant experience in retail is essential with competent skills in merchandising as an added advantage.

You will be given training on all our stock which will give you more confidence in selling our products to potential customers.

Your duties will include customer service, selling, merchandising stock, using a till and card machine as well as checking off stock deliveries.

Hours of work will be 6 hours per week and likely to be over the weekend, between store opening times of 10am to 7pm. Rotas will be available in advance however, there may be varied shift patterns as more hours will be required from time to time due to covering staff holidays and busy periods.

A franchised restaurant is a restaurant operated by a local business person trading under the McDonald’s name. Currently over half of our restaurants in the UK are franchised but from a customer point of view there’s no difference. For employees there will be minor differences between a company and a franchised restaurant. Please refer to additional information for more details.

Position Requirements

Quite simply, you’ll be working in our fast moving, high energy environment and we’re looking for a genuine smile plus an ability to connect with customers and make them feel valued.

Position Attributes

To join us as a Crew Member you’ll need to be confident in approaching and dealing with diverse groups of people. Friendly, courteous and helpful behaviour will come naturally to you and you’ll work well as part of a team. Effective communication skills such as attentive listening, face-to-face verbal communication and eye contact are a must. You’ll also need to understand the importance of maintaining high standards of quality and service as well as cleanliness. The ability to maintain high energy levels whilst working both efficiently and productively is essential. Finally, your appearance should be smart and clean.

Someone with bags of enthusiasm and the confidence to chat to new people every day.

Strong interpersonal skills to build rapport with customers.

Ability to communicate and listen effectively.

A genuine passion for beauty and the retail industry.

Fully flexible– must be available to work weekends.

Sound like you? Apply today!

Your tasks and key responsibilities:

Achieving sales budgets and maximising profit through effective use of business KPI’s and performance management process and in carrying out commercial product and merchandising directives generated at Head Office

Identify changes in local market trends and provide effective commercial communication to Head Office and Head of Store Outlets and Store Operations and be aware of competitor performance, their key products, prices and provide regular feedback to the Merchandising Team in trade reports

Provide excellent customer service at all times and uphold the brands image as a brand ambassador
Support the Sales Manager in ensuring that compliance standards are adhered to including H&S, Security, HR Processes, cash handling and the movement of stock

Ensure that compliance standards are adhered to including H&S, Security, HR Processes, cash handling and the movement of stock

To manage store manpower effectively and in line with KPI objectives ensuring no unnecessary wastage of controllable wage costs

Provide regular feedback and build a database of potential candidates for recruitment through regular local networking

Work closely with the Head of Outlets and Store Operations, Sales Manager and HR department on areas of recruitment, people management and succession planning, ensuring that the business has capable and motivated store teams that put our customers first

Be able to plan the effective use of store resources at all times ensuring 100% compliance to the businesses operational requirements

Coach and develop others effectively, and maximise the potential and performance of store colleagues.

Competencies, skills and experiences:

Previous retail sales management experience

Experience in managing the work of others

Experience of managing personal sales targets and performance management

Experience of managing commercial visual merchandising directives

Experience of analysing financial reports

In return, the successful candidate will be offered a competitive salary along with a benefit package like subsidised purchasing for employees within a friendly and talented team who genuinely care about the work we produce.

JOB RESPONSIBILITIES:
Drives Business Results. Consistently deliver against goals and targets set by the management team. Uses initiative to drive store results. Puts the customer first and focuses on converting all customers who come into our stores.

Ambassador for the Store and Brand. Delivers great customer service and strives to exceed customer’s expectations through Do What You Love behaviours. Knowledgeable about current product ranges and can talk confidently to features, benefits, garment care and current trends. Maintains great brand and visual standards and takes pride in how the store looks.

Inspires Team. Acts as a mentor for the Sales Associate team. Works as a team player and enjoys helping and supporting in the development of the Sales Associate team. Takes full responsibility for personal development and uses initiative to drive personal goals. Seeks regular feedback from managers, peers and colleagues and uses this feedback to improve skills and behaviours.

Ensures Compliance. Delivers great store standards through quick and effective shipment processing, replenishment and markdowns. Holds one self accountable to all Gap Inc. Standards of performance.

ADDITIONAL REQUIREMENTS: Excellent verbal communication and customer service skills. Must have high sense of urgency with demonstrated ability to work independently and to make effective decisions in a timely manner. Allocates time effectively, handles multiple demands and competing priorities. Ability to work a flexible schedule to meet the needs of the business may require weekends and evening shifts.  Overnights may be required.

This support role is additional to the normal sales associate responsibilities, so exceptional customer service and merchandising skill, complete flexibility in relation to hours are the other essential requirements of the position.

The ideal candidate must be able to display excellent customer service skills, in order to deliver the best customer services to increase the chance of a returning customer.

Must be fully flexible in their working hours..

Along with key performance indicators, you will be required to help in general house keeping tasks to maintain a high standard of cleanliness within the store.

Help with stock handling and deliveries will be required as and when required.

KFC knows the secret of motivating teams – which can be fun for everyone and contribute to strong sales growth and great customer service.

The Ideal Candidate:

Are you a bright, spirited person who loves to get stuck in, ask questions and support the people around you?  Better still, are you energetic, do you like to smile and have fun together, even when things get tough? Loads of different people make KFC what it is today (the most popular chicken restaurant in Britain!) and they all play a huge part in our success from the Managing Director to our cooks. So how KFC are you?

We are Customer Maniacs. That means our Customers are Number 1. Whilst restaurant experience is fantastic, we are always on the lookout for individuals with a passion for people and who love being part of a team.  Recognition is not just about rewards and incentives, it is about saying thank you to people for going above and beyond and for always striving to achieve their best.

Full and part time positions available.