Join one of our teams

• Passionately inspiring consumer loyalty to the brand
• Effectively serving and selling to customers
• Diligently executing store operations

PURPOSE & IMPACT ON ORGANIZATION:

• Execute the Brand Customer Service standards to meet or exceed customers’ expectations
• Be a Brand Ambassador, consistently exhibiting the Brand Attitude and Values
• Complete cash register transactions quickly and accurately
• Complete all applicable training programs and effectively apply the learning on the job
• Seek coaching and learning opportunities to continually improve your performance

KNOWLEDGE, CAPABILITIES AND EXPERIENCE:

• Preferably experience working in a sports/fashion customer & commercial focused retail environment
• Basic numeracy, literacy and verbal communication skills

JOB RESPONSIBILITIES:

Drives Business Results

• Accountable for assisting the Store Manager with controllable costs in store and ensure compliance to store targets.
• Manages Sub 2 through effective vacation scheduling and management of sickness in store.
• Drives the analysis of performance through the business KPI’s.

Ambassador for the Store and Brand

• Assists in leading  the store team to deliver the best customer store experience in retail through:
  • Visual execution and optimal use of both space and fixtures
  • Fitting Rooms Service/Selling
  • Shop floor replenishment
  • Customer outfitting/Personal stylists
• Develops and trains sales-oriented Associates equipped with product knowledge.
• Identifies and resolves problem areas within the sales area.

Inspires Team

• Supports the store management team to provide outstanding leadership to the store team generating high levels of motivation and commitment.
• Supports the store management in the execution of the stores people plan.
• Provides coaching and development to ensure the store is constantly striving to up-grade and develop its talent.
• Ensures performance and potential is monitored continuously to provide a knowledgeable and effective associate resource through IDPs.
• Live performance Management, supporting the performance management process in store with the Managers to create a climate of high quality feedback, coaching and development.
• Creates training and development plans using IDPs.
• Ensures full training for all employees.

Ensures Compliance

• Ensures shelf availability, data integrity, shrink control, P&P compliance.
• Ensures compliance with statutory and policy led controls.
• Delivers proposed action or programs initiated to reduce shrinkage levels in store.  Monitors the effectiveness of such programs.
• Supports the training of store employees on loss prevention related areas.

Qualifications:

• Proven leadership and communication skills.
• Must have excellent verbal and written communication skills and the ability to influence staff.
• Must have high sense of urgency with demonstrated ability to work independently and to make effective decisions in a timely manner.
• Allocates time effectively, handles multiple demands and competing priorities.

Experience required:

• Demonstrated management skills as a supervisor of others.

Additional Requirements:

• Ability to work a flexible schedule to meet the needs of the business may require weekends and evening shifts.  Overnights may be required.

Must have excellent Customer Service skills and can clearly demonstrate going above and beyond for customers.

Must be able to demonstrate commercial awareness, brand awareness, having a proactive attitude and self-motivation.

Excellent communication skills and to be able to communicate with people on all levels of the business.

Daily duties to include:

• Excellent customer service
• Team player
• Cash handling
• Merchandising
• Housekeeping

A temporary recruitment centre has been set up in unit 105-106, next door to Pavers. It is open daily for any applicants who would like to pop in and have a chat. Theresa, Store People Manager and her team will be on hand to discuss the vacancies and what would best suit your skill set.

The jobs will be advertised in stages, for 2 weeks at a time. Please see the table below for guidance.

Petrol – 24th Aug
Community Champion – 24th Aug
Cash/PI – 24th Aug
Stock & Systems – 24th Aug
Meat/Fish – 24th Aug
Bakery – 24th Aug
Deli – 24th Aug
Fresh To Go – 24th Aug
Checkout Team Leader – 24th Aug
Ovenfresh – 24th Aug

Cakeshop – 7th Sept
Staff Room – 7th Sept
CSD/Kiosk – 7th Sept
Cafe/Barista – 7th Sept

Fruit & Veg – 21st Sept
Nights (all) – 21st Sept

Days/Twilight – 28th Sept
Fresh Foods – 28th Sept
Checkouts – 28th Sept

Car Park – 5th Oct
Home Delivery – TBC

Our mission is to develop and nurture brand advocates through our distinctive chocolate experience, which is brought alive in our chocolate shops every day.

Main Purpose of Job:
Support the store management team towards the accomplishment of the retail plan.
Contribute to the operational excellence and financial performance of a store in the Lindt UK retail division, using responsible business practices and adhering to all company policies.
Embody the Lindt brand with passion and be part of a team of Lindt brand ambassadors who are experts at delivering the Lindt Service proposition and exceeding customer expectations every day.
Actively contribute towards an environment of collaboration through sharing knowledge, information, and teamwork to drive ideas to action.

Key Responsibilities:
Maximising Sales Turnover and Store Profitability to Grow and Drive the Business Forward.
Use provided business tools, along with good personal judgement, to drive and exceed store sales and profit targets.
Collaborate with store management team on opportunities for key trading periods Delivering and Developing Operational Excellence.
Contribute to a self-disciplined culture focused on flawless execution of processes, procedures, and initiatives including consistent delivery of presentation standards in store.
Maintain awareness of audit and loss prevention controls, delivering full compliance in all areas including inventory, cash reconciliation, deliveries etc.
Comply with company Health and Safety policy and procedures, and take associated actions to ensure a safe working environment for all.
Escalate issues to the store management team when necessary in a timely manner.
Delivering Outstanding Premium Visibility and Communication with our Customers.
Become an expert brand ambassador in delivering the Lindt Service proposition by living the values and personally contributing to a customer centric culture.
Embrace the Global Retail Mystery shop program, using the results to recognise strengths and share best practice.
Maintain monthly visual merchandising plan to company standard.
Stay informed of current trends and contribute to weekly Competitor Watch of the local marketplace.
Understand and actively anticipate consumer needs and go the extra mile to delight customers Leading for an Inspiring Place to Work.
Take responsibility for developing your own skills and capability and support a learning culture.
Collaborate with line manager to achieve your own agreed PDP objectives.
Participate in monthly 1-2-1s with your Line Manager to guide your own performance.
Work with line manager to resolve personal performance issues in a timely manner.
Align with line manager on action plans from personal performance reviews.

Working Relationships:
Positively build working relationships and exceed expectations with both internal and external contacts.
Internal – Retail field team, Retail HO team, HR.
External – Customers, Shopping Centre and Outlet Centre, retail network.
Qualifications, Knowledge and Experience Required.
Proven experience within a retail organisation is preferable, as is a genuine love of all that a career in retail has to offer.
Proven track record of delivering performance at a high level within a team.
Numerate with good analytical and IT skills.
A highly motivated self-starter, with a drive for results.
Excellent interpersonal skills, able to build relationships internally and externally.
An infectious can-do attitude – ready to try new things and enthuse everyone you meet.

You will be required to fully comply with all health and safety procedures on site.

Working a minimum of 2 x 6 hour shifts. Typical working days would be Tuesday and Saturday 0700-1300.

Hourly rate of £9.30 per hour with overtime paid at normal rate.

Annual holiday entitlement is 5.5 weeks.

Main duties and responsibilities:
Litter picking car park and service roads.
Collecting and segregating materials such as polythene, cardboard and general waste.
Operating baling and compacting machines.
Driving tractor and trailer.
Operating pallet truck.
General house keeping duties.

Candidate must have:
A full clean driving license.
Be able to work unsupervised.
Be flexible and punctual.
Must be willing to work in all weathers.

Overtime will be required to cover holidays.

Full training will be provided.

Shift times 0900 – 1700 and 1100 – 1900.

To ensure high levels of customer service, cleanliness and hygiene in a busy outdoor shopping centre .

To assist with daily cleaning of planned and reactive tasks including public spaces, car parks and management suite.

Overtime will be required to cover holidays.

Full training will be provided.

A franchised restaurant is a restaurant operated by a local business person trading under the McDonald’s name. Currently over half of our restaurants in the UK are franchised but from a customer point of view there’s no difference. For employees there will be minor differences between a company and a franchised restaurant. Please refer to additional information for more details.

Position Requirements

Quite simply, you’ll be working in our fast moving, high energy environment and we’re looking for a genuine smile plus an ability to connect with customers and make them feel valued.

Position Attributes

To join us as a Crew Member you’ll need to be confident in approaching and dealing with diverse groups of people. Friendly, courteous and helpful behaviour will come naturally to you and you’ll work well as part of a team. Effective communication skills such as attentive listening, face-to-face verbal communication and eye contact are a must. You’ll also need to understand the importance of maintaining high standards of quality and service as well as cleanliness. The ability to maintain high energy levels whilst working both efficiently and productively is essential. Finally, your appearance should be smart and clean.

KFC knows the secret of motivating teams – which can be fun for everyone and contribute to strong sales growth and great customer service.

The Ideal Candidate:

Are you a bright, spirited person who loves to get stuck in, ask questions and support the people around you?  Better still, are you energetic, do you like to smile and have fun together, even when things get tough? Loads of different people make KFC what it is today (the most popular chicken restaurant in Britain!) and they all play a huge part in our success from the Managing Director to our cooks. So how KFC are you?

We are Customer Maniacs. That means our Customers are Number 1. Whilst restaurant experience is fantastic, we are always on the lookout for individuals with a passion for people and who love being part of a team.  Recognition is not just about rewards and incentives, it is about saying thank you to people for going above and beyond and for always striving to achieve their best.

Full and part time positions available.