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Guest Services

Our Guest Services team are on hand to help make your visit enjoyable!

Dalton Park has a dedicated Guest Service team who are located opposite the children’s play area, next to Cadbury and Levi’s.

The team are available during the following hours:

Monday – Friday: 8:00am – 5:30pm
Saturday: 9:00am – 6:00pm
Sunday: 10:00am – 4:30pm

Call us on 0191 526 6500
Email us at: [email protected]
Write to us at: Dalton Park Outlet Shopping Centre, Murton, Co Durham, SR7 9HU

We look forward to hearing from you!

There’s always free parking when you visit Dalton Park for up 1,500 cars including disabled spaces and a dedicated coach car park with 7 parking spaces.

You can also find 6 electric car charging points situated around The Dancing Betty and Morrisons which are PodPoint systems. Click here for a user guide.

When you give a Dalton Park gift card, you give the gift of choice. The perfect present for the fashion conscious, the cards can be spent in most stores within the centre. The only stores who don’t accept our gift cards are: Ben Sherman, Cavani, Cineworld, Dancing Betty, Denby, Etto, Greggs, Julian Charles, KFC, Morrisons, Pavers, The Range, Tempur and Zapatista. To purchase a gift card, please visit Guest Services, next door to Cadbury, or for more information and to purchase online click here.

 

Our free to use ATM is situated at the central entrance to the mall, next to Subway. There are another two free to use ATMs over by Morrisons.

Our baby changing facilities are located opposite Bakers + Baristas and Greggs.

Our toilet facilities are located opposite Bakers + Baristas and Greggs.

We’re delighted to retain our platinum status from independent awards operator Loo of the Year, celebrating our high washroom standards.

We are dog friendly! Along with assistance dogs, our four legged friends are now permitted on the mall areas and in some stores.

For further information on a list of dog friendly stores, please click here.

Keep an eye out for stores with ‘Dog Friendly’ stickers in the window. We also have 55 acres of landscaped parkland which dogs will love to explore. The Dancing Betty welcomes dogs (and well behaved owners) for some refreshments after a long walk.

We offer wheelchair or scooter hire for visitors with special needs. Please contact us on 0191 5266500 for further details or to place a booking. Our shopmobility equipment can be found at Guest Services, situated between the Cadbury and Levi stores, opposite the children’s Play Park.

We are currently not charging for the hire of shopmobility equipment. We require a cash deposit of £20 for scooter hire and a cash deposit of £10 for wheelchair hire. 

Please be aware, the recommended maximum weight restriction for the mobility scooter is 127kg, and 100kg for wheelchair hire.

Please note a form of ID is required to hire mobility equipment.

If you are running late or are unable to attend your booking, please call Guest Services on 0191 526 6500 to amend or cancel your booking. This allows shopmobility equipment to become available for other customers to use in times of high demand, such as weekends and busy seasonal shopping periods.

Please return all shopmobility equipment to Guest Services before our closing times:
Mon-Fri – 5:30pm
Sat – 6:00pm
Sun – 4:30pm

We have a dedicated Guest Services team at Dalton Park who can answer any questions about local attractions, but also any queries relating to the centre.

Our friendly facilities team at Dalton Park are also first aid trained, this includes the security, cleaning and guest services staff. If you require first aid you can ask any member of staff in a store for assistance, they can get in touch directly with our facilities team. Alternatively, pop in to Guest Services located next to Cadbury.

Free WiFi is available throughout the mall areas for all visitors. To access, select Dalton Park Free WiFi and enter your details. The service is provided by our partners Freerunner.

For any lost property enquiries, please contact Guest Services on 0191 526 6500.

There is a Changing Places facility available in Morrisons at Dalton Park offering more space and equipment for those who cannot use standard accessible toilets.

More information about this facility can be found on the Changing Places website.

Enquiry Form

Please submit your question below. We will get in touch within 24-48 hours. If your enquiry is urgent, please call us on 0191 526 6500 or email us at [email protected]

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