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Customer Services

Our Customer Services team are on hand to help make your visit enjoyable!

Dalton Park has a dedicated Customer Service team who are located opposite the children’s play area, next to Cadbury and Levi’s.

The team are available during the following hours:

Monday – Friday: 8:00am – 5:30pm
Saturday: 9:00am – 6:00pm
Sunday: 10:00am – 4:30pm

Call us on 0191 526 6500
Email us at: [email protected]
Write to us at: Dalton Park Outlet Shopping Centre, Murton, Co Durham, SR7 9HU

We look forward to hearing from you!

There’s always free parking when you visit Dalton Park for up 1,500 cars including disabled spaces and a dedicated coach car park with 7 parking spaces.

You can also find 6 electric car charging points situated around The Dancing Betty and Morrisons which are PodPoint systems. Click here for a user guide.

When you give a Dalton Park gift card, you give the gift of choice. The perfect present for the fashion conscious, the cards can be spent in most stores within the centre. The only stores who don’t accept our gift cards are: Ben Sherman, Cavani, The Dancing Betty, Etto, Julian Charles, KFC, Morrisons, The Range and Tempur. To purchase a gift card, please visit Customer Services, next door to Cadbury, or for more information and to purchase online click here.

Customer Notice: From Monday 20th November 2023, we have gone cashless for Dalton Park Gift Cards, so we will be accepting card payments ONLY. We apologise for any inconvenience caused.

Our free to use ATM is situated at the central entrance to the mall, next to Subway. There are another two free to use ATMs over by Morrisons.

Our baby changing facilities are located next to Cotton Traders, opposite Bakers and Baristas and Codrophenia, opposite Starbucks.

Our toilet facilities are located between Cotton Traders and Moda Boutique, opposite Bakers and Baristas and next to Codrophenia and The Fragrance Shop, opposite Starbucks.

We’re delighted to retain our platinum status from independent awards operator Loo of the Year, celebrating our high washroom standards.

We are dog friendly! Along with assistance dogs, our four legged friends are now permitted on the mall areas and in some stores.

For further information on our Dog House Rules and an up to date list of dog friendly stores, please click here.

Keep an eye out for stores with ‘Dog Friendly’ stickers in the window.  We also have 55 acres of landscaped parkland which dogs will love to explore. The Dancing Betty also welcomes dogs (and well behaved owners) for some refreshments after a long walk.

We offer wheelchair or scooter hire for visitors with special needs. Please contact us on 0191 5266500 for further details or to place a booking.

Our shopmobility equipment can be found at Customer Services, situated between the Cadbury and Levi stores, opposite the children’s Play Park.

We are currently not charging for the hire of shopmobility equipment.

We require a deposit of £20 for scooter hire and a deposit of £10 for wheelchair hire. 

Please note a form of ID is required to hire mobility equipment.

If you are running late or are unable to attend your booking, please call Customer Services on 0191 526 6500 to amend or cancel your booking. This allows shopmobility equipment to become available for other customers to use in times of high demand, such as weekends and busy seasonal shopping periods.

We have a dedicated Customer Services team at Dalton Park who can answer any questions about local attractions, but also any queries relating to the centre itself.

Instead of delivering a parcel to your home or business address, you can select an Amazon Collect+ locker and pick up your parcel at a time that’s convenient for you. We have three on site:

  • Chic – located outside Customer Services, opposite the children’s play area – open 10:00am-6:00pm Monday-Friday, 9:30am-6:00pm Saturday and 10:30am-4:30pm Sunday.
  • Imp – located inside our Morrisons store – open 7:00am – 10:00pm Monday-Friday and 11:00am-5:00pm Sunday.
  • Ioen – located behind Morrison’s petrol station – 6:00am – 11:00pm daily

Our friendly facilities team at Dalton Park are also first aid trained, this includes the security, cleaning and customer services staff. If you require first aid you can ask any member of staff in a store for assistance, they can get in touch directly with our facilities team. Alternatively, pop in to Customer Services located next door to Cadbury.

Free WiFi is available throughout the mall areas for all visitors. To access, select Dalton Park Free WiFi and enter your details. The service is provided by our partners Freerunner.

For any lost property enquiries, please contact Customer Services on 0191 526 6500.

There is a Changing Places facility available in Morrisons at Dalton Park offering more space and equipment for those who cannot use standard accessible toilets.

More information about this facility can be found on the Changing Places website.