Customer Services

Our Customer Services team are on hand to help make your visit enjoyable

Dalton Park has a dedicated Customer Service team who are located opposite the children’s play area, next door to Cadbury and Levi’s.

The team are available during the following hours:

Monday to Saturday 9am to 6pm
Sunday 10am – 5pm

Call us on 0191 526 6500
Email us at [email protected]
Write to us at Dalton Park Outlet Shopping Centre, Murton, Co Durham, SR7 9HU

We look forward to hearing from you!

There’s always free parking when you visit Dalton Park for up 1,500 cars and 7 coaches.
You can also find 6 electric car charging points which are PodPoint systems. Click here for a user guide.

When you give a Dalton Park gift card, you give the gift of choice. The perfect present for the fashion conscious, the cards can be spent in all stores within the centre. To purchase a gift card, please visit Customer services, next door to Cadbury, or for more information and to purchase online click here.

Our free to use ATMs are situated at the central entrance to the mall, just around the corner from Subway.


These are available at both restroom blocks, one opposite BB’s and the other opposite Starbucks.

There are two sets of toilet facilities on site, one opposite BB’s and the other opposite Starbucks.

We’re delighted to retain our platinum status from independent awards operator Loo of the Year, celebrating our high washroom standards.

For the health & safety of all our customers only assistance dogs are permitted on the mall areas and in stores. We do have 55 acres or landscaped parkland which dogs will love to explore.

We offer wheelchair or scooter hire for visitors with special needs. Please contact us on 0191 5266500 for further details or to place a booking.

We are currently not charging for the hire of shopmobility equipment.

We require a deposit of £20 for scooter hire and a deposit of £10 for wheelchair hire. 

Please note a form of ID is required to hire mobility equipment.

We have a dedicated Customer Services team at Dalton Park who can answer any questions about local attractions, but also any queries relating to the centre itself.

Instead of delivering a parcel to your home or business address, you can select a Collect+ Amazon locker and pick up your parcel at a time that’s convenient for you, located outside Customer Services, opposite the children’s play area.

Our friendly facilities team at Dalton Park are also first aid trained, this includes the security, cleaning and customer services staff. If you require first aid you can ask any member off staff in a store for assistance, they can get in touch directly with our facilities team alternatively pop in to customer services located next door to Cadbury.

Free WiFi is available throughout the mall areas for all visitors. To access, select Dalton Park Free WiFi and enter your details. The service is provided by our partners Freerunner.

For any lost property enquiries, please contact Customer Services on 0191 526 6500.

There is a Changing Places facility available in Morrisons at Dalton Park offering more space and equipment for those who cannot use standard accessible toilets.

More information about this facility can be found on the Changing Places website.