Yes. We offer three wheelchairs and three scooters to hire for visitors with additional needs. Please contact us on 0191 526 6500 for further details or to place a booking. We are currently not charging for the hire of shopmobility equipment, but we do request a £10 refundable cash deposit for a wheelchair and £20 refundable cash deposit for a scooter.
If you are running late or are unable to attend your booking, please call Guest Services on 0191 526 6500 to amend or cancel your booking. This allows shopmobility equipment to become available for other customers to use in times of high demand, such as weekends and busy seasonal shopping periods.
Please return all shopmobility equipment to Guest Services before our closing times:
Mon-Fri – 5:30pm
Sat – 6:00pm
Sun – 4:30pm