Frequently Asked Questions

Which stores will be open?

The majority of our stores and coffee shops are now open. We will continually update our website so you can check which stores are open and the expected re-opening dates for others. Please click Here for the details on all our stores re-opening dates.

Do I have to wear a face mask?

From Friday 24th July it will become mandatory to wear a face mask in all stores.

Will toilets be available?

We want to assure you that your comfort and wellbeing is our priority so we’ve made some toilet facilities available for you, you’ll find them opposite BB’s coffee shop and Starbucks however are they are reduced. You will notice that some cubicles have been closed off. This is to keep to social distancing rules. The toilets will also be cleaned more regularly by one of our dedicated housekeeping team.

Are there baby change facilities available?

Yes, at both toilet blocks, beside BB’s and beside Starbucks, there is a parent and child toilet which includes a baby change unit and there is also a separate baby change facility.

Is the children's playarea open?

No the children’s playarea will remain closed until further notice, the coin operated rides in the mall have also been removed.

Are there shopmobility options still available?

Mobility equipment is still available. They must be collected and returned to customer services within the agreed hire period. We are currently not charging for hire and do not require a deposit however you will need to provide photo ID such as a driving license. Additional cleaning regimes are in place.

Have opening times changed?

Yes. The centre is currently open 10am – 6pm Monday to Friday, 9:30am – 6pm on Saturdays and 10:30am – 4:30pm on Sundays.

Although we always aim for consistent opening hours across the centre please be aware that at the moment our stores may need to operate at further reduced hours due to staffing availability. We will try our best to keep our website updated with any changes however some may be last minute so advance notice may not always be possible. Please visit this page for further information.

Are your coffee shops open?

Many of our coffee shops are now open, however some are still just doing takeout options. There are also two food trucks located beside the children’s play area selling hot drinks, donuts and a selection of hot food such as hot dogs and chicken wraps. For more details please click here.

Do I get priority access if I am in a vulnerable group?

We are not able to offer priority access at the moment, but as always if you feel you require additional support whilst visiting Dalton Park please make a member of our team aware and we will do our best to help you where we can and if it’s safe to do so.

Is the Cash for Clothes unit in the car park open?

Unfortunatley the unit closed and this service is no longer available.

My gift card is expiring next week, and I could not use it because the centre was closed, will I be able to use this after the expiration date?

Please contact Flex-e-card who are the providers of the gift card scheme, you can find the contact details on the back of your gift card.  They will extend the expiry date of your gift card to cover the period that we have been closed.

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