Frequently Asked Questions

Do I have to wear a face mask?

From Friday 24th July it became mandatory to wear a face mask in all stores.

How many people are allowed in stores?

The number of people allowed into each store varies depending on the size of the store. There is clear signage in each store window showing the maximum number of customers allowed in at any time.

Are the toilets open?

Yes we have made all the toilet facilties available. You can find the facilities opposite Starbucks and opposite BB’s coffee shop. The toilets will be cleaned more regularly by our housekeeping team.

Is the children's playarea open?

No the children’s playarea will remain closed until further notice.

Are your coffee shops open?

All food & drink options are takeaway only

Is the Cash for Clothes unit in the car park open?

Unfortunately the unit closed and this service is no longer available.

My gift card is expiring next week, and I could not use it because the centre was closed, will I be able to use this after the expiration date?

Please contact Flex-e-card who are the providers of the gift card scheme, you can find the contact details on the back of your gift card.  They will extend the expiry date of your gift card to cover the period that we have been closed.

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