Frequently Asked Questions

What are the opening times?

You can find the general centre opening hours by clicking here

To check opening hours of a particular store please visit the brand directory here.

Is there any seating available through the mall?

Yes, all our outdoor seating throughout the mall is back in place. Some of our coffee shops also have outdoor seating available.

Can you pay with cash?

The majority of our stores are accepting card payments only however some will accept cash. Please check with individual retailers.

We are accepting cash payments for gift cards so you can choose to purchase a gift card from customer services and use that to pay in stores that are not accepting cash at the moment. Find out more about of gift cards here.

Do I have to wear a face mask?

Dalton Park is an outdoor centre and wearing a face covering on the mall has always been optional.

From Monday 19 July we recommend that they are worn indoors when using the centre’s public toilets and visiting customer services. We would like to kindly ask guests to respect individual store policies.

How many people are allowed in stores?

Please see individual store policies.

Are you still hiring out shopmobility equipment?

Yes. We offer wheelchair or scooter hire for visitors with additional needs. Please contact us on 0191 5266500 for further details or to place a booking. We are currently not charging for the hire of shopmobility equipment.

Are the toilets open?

Yes, all the toilet facilities are available. You can find the facilities opposite Starbucks and opposite BB’s coffee shop. The toilets will be cleaned more regularly by our housekeeping team.

Is the children's playarea open?

No, the children’s play equipment has now been removed from the playarea. We will be installing a brand new playarea with lots of inclusive elements and interactive play. The upgrade has been planned for quite some time but the project has been delayed due to Covid.

Are your coffee shops open?

Yes, our cafés are open to sit in and takeaway, please see here for details.

Is the Cash for Clothes unit in the car park open?

Unfortunately the unit closed and this service is no longer available.

My gift card is expiring next week, and I could not use it because the centre was closed, will I be able to use this after the expiration date?

Please contact Flex-e-card who are the providers of the gift card scheme, you can find the contact details on the back of your gift card.  They will extend the expiry date of your gift card to cover the period that we have been closed.

Are dogs allowed?

There are 55 acres of Parkland at Dalton Park which you can explore with your dog, however only assistance dogs are allowed in the shopping mall.

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