Accessibility
Access Statement Dalton Park Shopping Outlet Centre
Introduction
With over 60 top brands to choose from Dalton Park offers up to 50% off normal high street prices all year round with exceptional sales offering up to 70% off. It is open-air and set on one level with spacious walkways for ease of access and customer flow.
We aim to provide an enjoyable, relaxed, stress free shopping experience in a friendly and welcoming environment and provide accessibility for all our visitors.
We currently offer:
Pre-Arrival
Text phone, fax and email available (see contact section)
Bus routes 60 and 61 from Sunderland; 23 and 23A from Hartlepool; 65 from Durham and 203 from Peterlee.
Nearest mobility centre is Durham approximately 6 miles away (see contact section)
Dalton Park use mobility scooters from Zenith Mobility of Hartlepool (see contact section)
There are 4 RADAR operated toilets in Seaham 1 mile away.
There is one local taxi firm that have accessible taxis (see contact section)
Arrival and Car Parking
Located just off the A19 on the B1285 Murton road
Car park has traffic calming measures.
A drop off point is available with lowered curbs between McDonalds and Next 50 metres from At Your Service.
There are 50 widened spaces (3.8m with rear access)
There are 10 additional (parent and child) widened spaces.
Surface is tarmac.
There are three entrances to site-all access is level, smooth and wide.
Assistance can be offered on request (01915266500)
We have water bowls for assistance dogs on request at AYS.
There is an accessible coach drop off point 10m from McDonald’s entrance.
Help points are located at two points in car park. (not near accessible bays)
Dalton Park is completely no smoking; ash bins are located at all entrances.
Signage is clear and concise although tactile and Braille is not yet available.
Entrance and Reception
Hours of opening 10 am-6 pm (Mon to Fri) late night shopping till 8 on Thurs, Saturday 9.30 am-6 pm, Sunday 11 am-5 pm.
At Your Service reception located opposite play area next to Cadburys.
All entrances are level, tarmac or smooth pavers, and wide.
Entrance to At Your Service is via double doors (not automatic)
Lighting is a combination of natural and diffused electric light.
Seating is available in reception area.
This is the designated first aid station, 80% of staff are first aid trained.
Wheelchair and scooter hire is available; assistance from site to car is available.
Public areas- General
The whole site is completely level with no stairs or inclines, lifts or escalators.
There is double door access to all shops, although automatic doors only available at Next.
Cash point machines are available at main entrance.
There are a number of rest points (benches) at various points around the mall.
There is a play area (clearly signed) for two different age ranges. The play area is outdoors
and may not be open during inclement weather.
Public Areas- WC
There are two toilet blocks located between Soled Out/Reebok and Spud-u-like/Millies Cookies.
There are accessible adapted toilets (Unisex) in each block as well as parent and child and baby change toilets separate. Emergency pull cords are linked direct to control room on site.
Emergency flashing lights are external to notify staff and passers by and an audible alarm sounds.
Doors to accessible toilets are single leaf fire doors.
Accessible toilets are 2 m by 1.5 m and have support rails in place, floor are ceramic tiles.
Access to all toilets is level.
Parkland
This has been contoured from the original mine spoil heaps and is the best example of recycled land in the UK.
It represents habitats for wildlife as well as a pleasant area for visitors.
There are a number of interpretation boards around the site, which show representations of interesting features.
Walkways are gravelled which may be difficult for wheelchair access although they are wide.
When visiting the Parkland; The Dragonfly trail has suitable gradients of 1:10; other walkways may be too steep for access and have some steps.
Additional Information
Evacuation procedures are clear –an audible alert will be heard and customer announcements will be made over the tannoy system. Customer Service Officers will be on hand to assist with mall clearance.
Background noise –mall music can be reduced on request.Background music is played in individual shop units; Dalton Park cannot be responsible for the music level in these cases.
Although access to individual units is through double doors Dalton Park is not responsible for the layout of individual tenant’s shops.
Contact details
Telephone 01915266500
Text phone send text to above number
Fax 01915264791
Email atyourservice@Dalton-Park.co.uk
Website www.dalton-park.co.uk
Address
Dalton Park
Murton
County Durham
SR7 9HU
Hours of Operation
Mon-Fri 10am to 6 pm; Thursday 10 am to 8 pm
Saturday 9.30pm to 6 pm
Sunday 10.30am to 5 pm
Accessible Taxi - Local Taxis 0191 526 0637
Local Hire Companies - Mobility Direct 0191 383 1117
Local Public Transport - Travel Line 087012002233
Local carers (day support) - none known
Future Plans
To be advised when firm plans are in place via website.
Website Accessibility Statement
Dalton Park recognises the importance of providing a website that is accessible to all user groups, including the disabled, the visually impaired and those with motor deficiencies and cognitive disabilities.
This statement explains the accessibility features we have implemented to help you use our website. They help to improve navigation for screen readers, keyboard navigation and text-only browsers among other things.
Please let us know if you have any questions or feedback regarding the accessibility of this site or if you experience any difficulty using it. Alternatively you can call us on 0191 526 6157.
General Information
We've designed this site with accessibility in mind. Some of the general features include:
- The use of clear, simple language which is easy to understand.
- The use of common web conventions.
- Avoiding the use of blinking or flickering elements.
- The use of validated HTML and Cascading Style Sheets (CSS)
Standards Compliance
We have strived to ensure our website conforms to level A compliance as specified by the Web Content Accessibility Guidelines (WCAG).
Background, Text and Colour
Careful use of text colours, size and background colours can help people with a range of visual impairments. Here's what we've done:
Colours
Our site is usable by anyone with colour deficient vision. We've checked the site's font and background colour to ensure there are no combinations against the different colour blindness conditions and ensured that all information is still clear. We've designed all pages on our website so that all information that is conveyed with colour is also available without colour.
Font and text size
While we've used clear, legible font for all text and headings. You can resize the text on any page you can resize the text to a level that is easier for you to read.
Style sheets
This site uses cascading style sheets (CSS) for visual layout. Where possible, we've also made our website navigable, usable and readable if your browsing device does not support style sheets.
Non-text elements
Providing alternatives for non-text elements gives visually impaired and screen-reader users wider access to our website.
Images, videos and other non-text elements
We've made it possible to use our site without having to view graphics or images. All non-text elements, such as images, animations, symbols, audio, video and multimedia have text equivalents. We've done this by providing descriptive alt attributes for them. Purely decorative graphics or formatting images have empty alt attributes.
Links and navigation
Structuring a website so it is simple and streamlined to use helps to improve the experience for all. For example, placing page items in a logical order and making the website easy to navigate helps people with visual impairments, motor deficiencies and cognitive disabilities.
Navigation
We've made navigation links consistent between pages throughout the site. The site is also fully accessible using only the keyboard and can be navigated with scripting disabled.
Forms and tables
Clearly labelled tables help readers to understand the content on a page and to fill in content into correct form fields.
Tables
We do occasionally use tables for layout but we ensure we follow WCAG guidelines. This means tables do not have any structural mark-up for visual purposes and they make sense when presented in a linear way.
